SMART Retail

& Hospitality

5th February 2019, Europa Hotel, Belfast

SMART Retail and Hospitality is designed to educate providers in this space on how to marry their businesses together, to form partnerships to create better customer experiences, both online and offline.

Key Themes:

AI Transformation
Analytics & Data
Brexit Update
Building Community Collaboration
Building “Experience”
Customer Loyalty
Cyber Security
Driving Tourism & High Street Spend
Offline & Online Marketing
Online Search & Booking Habits
Mobile Applications
Point Of Sale Systems
Reviews & Reputation

SMART Retail and Hospitality is ideal for everyone working in the retail industry and hospitality sectors including Independent Store Owners, Shopping Centre Managers, Hoteliers, B&B Owners, Restauranteurs or Coffee Shop Owners, ePOS Managers, eCommerce Managers, Marketing Managers, Social Media Executives, Operations Managers and Security Managers.

How do you drive more customers through the door, make your brand more visible, guarantee a unique shopper experience, integrate an Omnichannel presence, drive local business and make sense of data? Let “SMART Retail and Hospitality” educate you.

The future is about commerce, not e-commerce!  The ethos of SMART Retail and Hospitality is that customer loyalty is driven by in-store as well as online experience and that both high street retail and hospitality are interconnected.

What you will learn:

– The interconnection between the Retail & Hospitality Sectors.
– Technology trends within Retail & Hospitality.
– An interactive day of learning from Industry Leaders.
– Take home tool kit with all new found learnings.
– Peer to peer networking and round table discussions.
– Keynote presentations with open mic Q&A sessions.
– Retail and Hospitality global best practice and case studies.
– How to use customer data to personalise your product or service offering.
– Thought provoking ideas on how to marry your online and offline experiences together.

Our Speakers

Conall McDevitt
CEO, Hume Brophy

Aodhán Connolly
Director, NI Retail Consortium

Rajesh Rana
Director, Andras House

Chris Suitor
Founder, Suitor Brothers Tailoring

Cathy Martin
CEO, Belfast Fashion Week

Cathy Martin Founder, Belfast Fashion Week

Enda McShane
CEO, Velocity Worldwide

Adrienne Hanna
CEO, Right Revenue

Orla Ward
Bid Manager, O’Neills Intl. Sportswear

Charlie Boyle
CEO, Customer Service Excellence Ireland

Emma Gribben
Founder, Digital By Emma

Emma Gribben Founder, Digital by Emma

Jonah McLachlan
UX Consultant, Fathom

Damien O’Driscoll
Retail Tech Director, PSS

Terry McCartney
Owner, Belmore Court & Motel

Joe Keating
Chief Data Officer, Glantus Group

Joe Keating, Chief Data Officer at Glantus Group

Caroline O’Neill
Founder, DIGG Childrenswear

Caroline O'Neill, Founder, DIGG Childrenswear

Gavan Wall
CEO, The Wall Group

Andrea O’Neill
Operations Director, Coppi Restaurants

Claire Beswick
Marketing Manager, Abbey Centre

Dervla Kearney
Head of Insight, Consumer Council for NI

Anthony O’Neill
MD, Coppi Restaurants

Andy Robinson
UX Research Associate, Fathom

The Agenda

0830 – 0900

Registration & Networking

0900 – 0910

Welcome – Naomh McElhatton (SMART Global)

0910 – 0930

Keynote – Enda McShane (Velocity Worldwide)

0930 – 0950

The State of Retail – Aodhan Connolly (NI Retail Consortium)

0950 – 1010

The State of Hospitality – Rajesh Rana (Andras House)

1010- 1030

Brexit and its Impact – Conall McDevitt (Hume Brophy)

1030 – 1045

Open Mic Q&A

1045 – 1100

Coffee & Networking



1100 – 1130

Panel Discussion: At the Coal Face of Hospitality (Rajesh Rana, Terry McCartney, Anthony & Andrea O’Neill)

Robotics and Automation in Retail – Joe Keating

1130 – 1200

Defining a Customer Lead Strategy – Jonah McLachlan & Andy Robinson (Fathom)

Instagram with Influence – Cathy Martin
(CMPR / Belfast Fashion Week)

1200 – 1230

Retail and Data – Damien O’Driscoll (Positive Solutions Retail Solutions)

Maximising Revenue Opportunities – Adrienne Hanna (Right Revenue)

1230 – 1300

Panel Discussion: The Changing Face of Retail (Caroline O’Neill, Claire Beswick, Chris Suitor, Gavan Wall & Cathy Martin)

ORM in the Hospitality sector – Emma Gribben
(Digital by Emma)

1300 – 1400

Lunch & Networking

1400 – 1430

Consumer Rights – Dervla Kearney (Consumer Council NI)

1430 – 1500

Celebrating 101 years in Business – Orla Ward (O’Neills Sportwear)

1500 – 1530

Ensuring Customer Excellence – Charlie Boyle (CSE Ireland)

1530 – 1550

Open Mic Q&A

1550 – 1600

Closing Remarks

Our Partners

SMART Retail 2017, SMART NI

Get in Touch

For speaking and partnership opportunities, or to simply find out more about SMART Retail 2018, drop us a message and we will get in touch.