Analytics & Data
Building Community Collaboration
Driving Tourism & High Street Spend
Offline & Online Marketing
Online Search & Booking Habits
Point Of Sale Systems
Reviews & Reputation
SMART Retail and Hospitality is ideal for everyone working in the retail industry and hospitality sectors including Independent Store Owners, Shopping Centre Managers, Hoteliers, B&B Owners, Restauranteurs or Coffee Shop Owners, ePOS Managers, eCommerce Managers, Marketing Managers, Social Media Executives, Operations Managers and Security Managers.
How do you drive more customers through the door, make your brand more visible, guarantee a unique shopper experience, integrate an Omnichannel presence, drive local business and make sense of data? Let “SMART Retail and Hospitality” educate you.
The future is about commerce, not e-commerce! The ethos of SMART Retail and Hospitality is that customer loyalty is driven by in-store as well as online experience and that both high street retail and hospitality are interconnected.
– The interconnection between the Retail & Hospitality Sectors.
– Technology trends within Retail & Hospitality.
– An interactive day of learning from Industry Leaders.
– Take home tool kit with all new found learnings.
– Peer to peer networking and round table discussions.
– Keynote presentations with open mic Q&A sessions.
– Retail and Hospitality global best practice and case studies.
– How to use customer data to personalise your product or service offering.
– Thought provoking ideas on how to marry your online and offline experiences together.
CEO, Hume Brophy
Director, NI Retail Consortium
Director, Andras House
Founder, Suitor Brothers Tailoring
CEO, Belfast Fashion Week
CEO, Velocity Worldwide
CEO, Right Revenue
Bid Manager, O’Neills Intl. Sportswear
CEO, Customer Service Excellence Ireland
Founder, Digital By Emma
UX Consultant, Fathom
Retail Tech Director, PSS
Owner, Belmore Court & Motel
Chief Data Officer, Glantus Group
Founder, DIGG Childrenswear
CEO, The Wall Group
Operations Director, Coppi Restaurants
Marketing Manager, Abbey Centre
Head of Insight, Consumer Council for NI
MD, Coppi Restaurants
UX Research Associate, Fathom
0830 – 0900
Registration & Networking
0900 – 0910
Welcome – Naomh McElhatton (SMART Global)
0910 – 0930
Keynote – Enda McShane (Velocity Worldwide)
0930 – 0950
The State of Retail – Aodhan Connolly (NI Retail Consortium)
0950 – 1010
The State of Hospitality – Rajesh Rana (Andras House)
Brexit and its Impact – Conall McDevitt (Hume Brophy)
1030 – 1045
Open Mic Q&A
1045 – 1100
Coffee & Networking
** MAIN STAGE **
** BREAKOUT SESSION **
1100 – 1130
Panel Discussion: At the Coal Face of Hospitality (Rajesh Rana, Terry McCartney, Anthony & Andrea O’Neill)
Robotics and Automation in Retail – Joe Keating
1130 – 1200
Defining a Customer Lead Strategy – Jonah McLachlan & Andy Robinson (Fathom)
Instagram with Influence – Cathy Martin
(CMPR / Belfast Fashion Week)
1200 – 1230
Retail and Data – Damien O’Driscoll (Positive Solutions Retail Solutions)
Maximising Revenue Opportunities – Adrienne Hanna (Right Revenue)
1230 – 1300
Panel Discussion: The Changing Face of Retail (Caroline O’Neill, Claire Beswick, Chris Suitor, Gavan Wall & Cathy Martin)
ORM in the Hospitality sector – Emma Gribben
(Digital by Emma)
1300 – 1400
Lunch & Networking
1400 – 1430
Consumer Rights – Dervla Kearney (Consumer Council NI)
1430 – 1500
Celebrating 101 years in Business – Orla Ward (O’Neills Sportwear)
1500 – 1530
Ensuring Customer Excellence – Charlie Boyle (CSE Ireland)
1530 – 1550
Open Mic Q&A
1550 – 1600
For speaking and partnership opportunities, or to simply find out more about SMART Retail 2018, drop us a message and we will get in touch.